BIG BUSINESS METHOD
Terms & Conditions
Terms & Conditions
Private Content Call with Ruby
These Terms and Conditions (“Agreement”) form a legally binding contract between you (“Client”, “You”) and Big Business Method ABN 51 138 905 118 (“Big Business Method”, “We”, “Us”, “Our”) in respect of the Private Content Call with Ruby (“the Call”).
By completing checkout, authorising payment, booking a session, or otherwise accessing or using the Call, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions.
You acknowledge that electronic acceptance, including acceptance through an online checkout process, booking form, electronic signature, or continued use of the Call, constitutes valid and enforceable acceptance of this Agreement under the Electronic Transactions Act 1999 (Cth).
1. Definitions and Interpretation
1.1 Capitalised terms used in this Agreement are defined in the Dictionary at Clause 20.
1.2 Headings are for convenience and do not affect interpretation.
1.3 References to the singular include the plural and vice versa.
1.4 Words importing a person include natural persons, corporations, partnerships, trusts, joint ventures, government entities, or other legal entities.
1.5 References to laws include amendments, replacements, or re-enactments and any associated regulations.
1.6 References to communication or notice include email, postal delivery, app notification, or other electronic delivery methods approved by Big Business Method.
2. Application and Acceptance
2.1 These Terms apply solely to the Private Content Call with Ruby, being a single, once-off, sixty (60) minute 1:1 consultation call (“the Call”). The Call is not a subscription, package, program, or recurring service, and does not create any ongoing contractual relationship, minimum term, or recurring payment obligation between the parties.
2.2 By clicking YES, completing checkout, or booking the Call, you agree to comply with this Agreement in full.
2.3 Where the Client purchases the Call on behalf of a business entity, the individual accepting these Terms warrants that they have authority to bind that entity and accepts personal responsibility for compliance where required.
2.4 We may amend these Terms at any time. The latest version will govern all future bookings. Significant changes will be communicated via email, platform notification, or website update.
2.5 Continued participation, access, or use of the Call after updates constitutes acceptance of the amended Terms.
3. Nature of the Call and Assumption of Risk
3.1 The Call is a professional business, marketing, and content advisory service delivered for informational, educational, and implementation purposes only.
3.2 You acknowledge that business, marketing, and commercial decisions involve inherent risk, and that outcomes may vary based on factors outside Our control, including market conditions, platform changes, competition, timing, and your own actions or decisions.
3.3 You acknowledge that you remain solely responsible for all business, financial, operational, and strategic decisions made in connection with the Call, including any actions taken or not taken as a result of advice, recommendations, or feedback provided.
3.4 The Call does not constitute legal, financial, accounting, tax, employment, or other regulated professional advice, and you agree to seek independent professional advice where required.
3.5 Participation in the Call is voluntary, and you assume full responsibility for any risks, losses, or consequences arising from your use of the Call.
3.6 To the fullest extent permitted by law, you release Big Business Method, its officers, employees, contractors, and agents from all claims, liabilities, losses, or damages arising from or in connection with your participation in the Call, except to the extent caused by Our proven negligence.
4. Description of the Call
4.1 The Call is a single 1:1 session of sixty (60) minutes’ duration, delivered live via video conferencing software nominated by Big Business Method.
4.2 The primary purpose of the Call is to audit the Client’s existing content and/or marketing and provide feedback relevant to the Client’s unique business and goals.
4.3 The Call does not guarantee coverage of any specific topic, deliverable, or outcome listed on the sales page or elsewhere. Subject to Clause 4.2, discussion is likely to focus on some or all of the following, at Our discretion and based on the Client’s needs:
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Quick fixes to current content to get results immediately;
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Clarity on exactly what to post;
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Strategy to become “one of one” in the Client’s industry (how to leverage the Client);
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A weekly posting schedule; and
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Viral hooks, content ideas, formats, and concepts.
4.4 We reserve the right to prioritise discussion topics based on what the Client’s business genuinely needs, which may differ from the above list.
4.5 We do not guarantee specific results, revenue, growth, follower counts, engagement, or performance outcomes arising from the Call.
5. Booking and Scheduling
5.1 Once purchased, the Call must be scheduled by the Client within two (2) months of the date of purchase. If the Client fails to schedule the Call within this period, the Call and all amounts paid are forfeited, and no refund, credit, or extension will be provided.
5.2 Bookings are subject to Ruby’s and/or Big Business Method’s availability at the relevant time.
6. Rescheduling
6.1 The Client may reschedule the Call to a different day and time, provided that written notice is given at least twenty-four (24) hours prior to the scheduled start time of the Call.
6.2 The Client may reschedule the Call a maximum of two (2) times. Any request to reschedule beyond this limit, or any request made with less than twenty-four (24) hours’ notice, may be declined at Our discretion, and the Call may be treated as forfeited under Clause 8.
6.3 Rescheduled Calls remain subject to Clause 5.1 and must still take place within two (2) months of the original date of purchase, unless otherwise agreed by Big Business Method in writing.
6.4 Rescheduling requests must be submitted in writing via email or an approved written communication channel nominated by Big Business Method. Telephone calls, verbal requests, or social media messages do not constitute a valid rescheduling request.
7. No Exchange, Credit, or Transfer
7.1 The Call is a fixed, once-off service. It cannot be exchanged for credit, exchanged or transferred for any other product or service offered by Big Business Method, on-sold, gifted, or transferred to a third party, whether in whole or in part.
7.2 Where the Client does not use the Call in accordance with Clauses 5 and 6, the Call is forfeited and no credit, exchange, or refund will be provided.
8. Client Punctuality, Lateness, and No-Shows
8.1 The Client is responsible for being ready and available to join the Call at the scheduled start time.
8.2 If the Client is late to join the Call, the Call will still end at the originally scheduled finish time, and any time lost due to the Client’s lateness will not be credited, extended, or made up at the end of the Call or on another day.
8.3 If the Client is more than fifteen (15) minutes late to the Call, the Call will be treated as forfeited in full. No refund, credit, rescheduling, or make-up session will be provided in these circumstances.
9. Technical Issues
9.1 Where a technical issue arises on Our end (including but not limited to failure of Our video conferencing software, internet, or equipment) that causes a material loss of time during the Call, We will compensate the Client for the time lost, whether by extending the Call, rescheduling the remaining time, or another reasonable method determined by Us.
9.2 Where a technical issue arises on the Client’s end (including but not limited to the Client’s internet connection, device, software, or platform access), Big Business Method does not guarantee any compensation, extension, rescheduling, refund, or credit in respect of time lost, and the Call will otherwise proceed and end at the originally scheduled time.
9.3 Clients are responsible for ensuring they have a stable internet connection, a suitable device, and access to the required video conferencing software prior to the scheduled start time of the Call.
10. Recording of the Call
10.1 Big Business Method does not guarantee that a recording of the Call will be made or provided.
10.2 The Call may be recorded at the Client’s request, subject to Our reasonable ability to do so.
10.3 If a recording is requested but fails, is incomplete, or is otherwise not produced for any reason (including technical failure), Big Business Method is not responsible for compensating the Client with additional time, a re-run of the Call, a refund, or any other resource or deliverable in respect of the failed recording.
11. Client Responsibilities
11.1 The Client is responsible for providing accurate, complete, and timely information, access, and materials reasonably required for the Call to proceed effectively.
11.2 Delays, errors, or limitations in the Call arising from inaccurate information, technical issues on the Client’s end, lateness, or other Client-caused factors do not constitute a failure of service by Big Business Method and are not Our responsibility.
12. Payment Terms
12.1 The fee for the Call is as set out on the applicable sales page, checkout, or invoice at the time of purchase (“Fees”).
12.2 Full payment of the Fees is required at the time of booking, unless otherwise expressly agreed in writing.
12.3 Payments are processed via approved payment gateways, including but not limited to Stripe or PayPal.
12.4 Any unpaid balances may be referred to a debt collection agency. The Client is liable for all reasonable recovery, collection, and legal costs incurred.
12.5 Big Business Method may update pricing for future bookings at any time. Pricing changes will not affect a Call already purchased.
13. Cancellations and Refunds
13.1 To the extent permitted by law, no statutory cooling-off period applies to the Call. Refunds for change of mind, dissatisfaction, or failure to achieve desired outcomes are not provided, except where required under the Australian Consumer Law (ACL).
13.2 No refunds are available once the Call has been purchased, whether or not the Call has taken place, except where required under the ACL.
13.3 Forfeiture of the Call under Clauses 5, 6, 7, or 8 does not give rise to any refund, credit, or rescheduling entitlement.
13.4 Nothing in this clause excludes, restricts, or modifies any non-excludable rights or remedies available to the Client under the ACL. Where a major failure of the Call occurs as defined under the ACL, the Client may be entitled to applicable remedies, which may include re-supply of the Call or a refund, as determined in accordance with the law.
13.5 Perceived lack of progress, dissatisfaction, or failure to achieve a desired outcome does not constitute a major failure and does not give rise to a refund entitlement, given that Big Business Method does not guarantee specific outcomes, results, or deliverables under Clause 4.
14. Conduct and Communication
14.1 The Call will be delivered in a professional, respectful, and commercially appropriate manner.
14.2 The Client must communicate respectfully and avoid abusive, defamatory, threatening, misleading, or harmful communications with Big Business Method, Ruby, or Our team.
14.3 Misconduct, harassment, or violation of this Agreement may result in the Call being terminated or ended early without refund.
15. Intellectual Property
15.1 All materials, frameworks, strategies, feedback, and content provided by Big Business Method or Ruby during or after the Call remain the sole property of Big Business Method, unless otherwise expressly agreed in writing.
15.2 The Client is granted a limited, non-transferable, non-exclusive licence to use any materials or feedback provided solely for their own internal business purposes.
15.3 Copying, reproduction, resale, or commercial exploitation of any materials or recording provided without Our prior written consent is strictly prohibited.
16. Privacy, Data, and Digital Security
16.1 We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
16.2 Data collected may include contact and identifying information, billing and payment details, and communications relating to the booking and delivery of the Call.
16.3 Data may be stored on third-party platforms (including but not limited to Stripe, payment processors, scheduling tools, and video conferencing platforms). We use reasonable measures to maintain security but are not liable for breaches outside Our direct control.
16.4 You consent to electronic communication for the purposes of booking, delivering, and following up on the Call. You may unsubscribe from marketing communications in writing; however, this will not affect service-related communications.
17. Case Studies and Results Usage
17.1 Unless otherwise agreed in writing, Big Business Method may reference the Client’s engagement in anonymised form for marketing, educational, or promotional purposes, provided no identifying business names, trademarks, or confidential details are disclosed.
17.2 Where identifiable use of the Client’s name, brand, or assets is proposed, Big Business Method will seek express written consent prior to publication.
18. Liability and Indemnity
18.1 To the maximum extent permitted by law, Big Business Method excludes liability for indirect, incidental, or consequential loss, loss of profits, revenue, business opportunity, goodwill, or data, and any loss or damage arising from the Client’s business decisions or implementation of feedback provided during the Call, except where caused by Our proven negligence.
18.2 The Client indemnifies Big Business Method, its officers, employees, contractors, and agents against all claims, liabilities, losses, damages, costs, or expenses arising from or in connection with breach of this Agreement, misuse of materials, or reliance on guidance or feedback provided during the Call.
18.3 Nothing in this clause excludes, restricts, or limits any non-excludable guarantees, rights, or remedies available under the Australian Consumer Law.
19. Force Majeure
19.1 Big Business Method is not liable for any failure or delay in delivering the Call where such failure or delay is caused by events beyond its reasonable control, including natural disasters, government restrictions, internet or platform outages, pandemics, or illness or unavailability of staff or contractors.
19.2 Where a Call cannot proceed due to a force majeure event, Big Business Method will use reasonable efforts to reschedule the Call as soon as practicable; such an event does not count towards the reschedule limit in Clause 6.2.
20. Dispute Resolution and Governing Law
20.1 In the event of a dispute arising out of or in connection with this Agreement, the parties must first attempt to resolve the dispute in good faith within fourteen (14) days of written notice.
20.2 If the dispute is not resolved, the parties agree to attempt mediation through the Resolution Institute of Australia or Consumer Affairs Victoria, conducted in Melbourne, Victoria, or by video conference, as agreed.
20.3 If mediation is unsuccessful, either party may commence proceedings in the Victorian Civil and Administrative Tribunal (VCAT) or any court of competent jurisdiction.
20.4 This Agreement is governed by the laws of Victoria, Australia.
21. Confidentiality
21.1 The Client must keep confidential any business strategies, systems, or proprietary information disclosed by Big Business Method or Ruby during the Call, and must not disclose, share, or reproduce such information to any third party without prior written consent.
21.2 These confidentiality obligations survive the completion or termination of this Agreement.
22. General Provisions
22.1 Nothing in this Agreement creates or is deemed to create a partnership, joint venture, agency, or employment relationship between the parties.
22.2 Any variation to this Agreement must be in writing and agreed by both parties.
22.3 If any provision of this Agreement is held to be invalid, unlawful, or unenforceable, that provision will be severed and the remaining provisions will remain in full force and effect.
22.4 This Agreement constitutes the entire agreement and understanding between the parties in relation to the Call and supersedes all prior discussions, representations, or agreements.
22.5 The Client may not assign, transfer, or novate this Agreement without the prior written consent of Big Business Method.
22.6 All notices under this Agreement must be in writing and may be delivered via email or postal address provided by the parties, unless otherwise agreed.
23. Dictionary
ACL means the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Agreement means these Terms and Conditions as updated from time to time.
Big Business Method means the business operated under the specified ABN, including its employees, contractors, agents, and authorised representatives, including Ruby.
the Call / Private Content Call with Ruby means the single, once-off, sixty (60) minute 1:1 consultation call purchased by the Client under this Agreement.
Client means the individual or business entity that purchases and/or attends the Call.
Confidential Information means information not publicly available relating to Big Business Method, its services, systems, strategies, or commercial activities.
Fees means the charges payable for the Call as set out on the applicable sales page, checkout, or invoice.
Force Majeure Event means an event beyond a party’s reasonable control, including natural disaster, government action, internet or platform failure, pandemic, or similar event.
Personal Information means information as defined under the Privacy Act 1988 (Cth).
24. Acknowledgement
By completing checkout, submitting payment, or booking the Call, you acknowledge that you: (a) have read and understood these Terms and Conditions; (b) agree to be legally bound by them; and (c) accept responsibility for compliance with this Agreement and your own business decisions and actions in connection with the Call.